We want you to shop with confidence. Please review the following policy before requesting a return.

Change-of-Mind Returns

We accept eligible change-of-mind returns within 14 days of delivery, provided that:

• The item is unused, unopened and in its original condition
• All packaging, seals and labels remain intact
• Proof of purchase is provided
• The return request is approved before the item is sent back

For hygiene and safety reasons, opened or used skincare, cosmetics, personal-care and oral-care products cannot be returned for change of mind.

Customers are responsible for return shipping costs for approved change-of-mind returns. Original shipping charges are non-refundable.

Please do not return an item without contacting us first.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photos or videos of the product
• Photos of the outer packaging and shipping label, where relevant

After reviewing the issue, we may arrange a replacement, refund or another appropriate remedy.

Nothing in this policy limits your rights under the Australian Consumer Law.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.