Frequently Asked Questions

Where do you deliver?

We currently deliver within Australia only. International shipping is not available at this time.

Do you offer expedited delivery?

Expedited delivery may be available depending on your location. Available shipping options, costs and estimated delivery times will be displayed at checkout.

How long does order processing take?

Orders are generally processed within 1–2 business days. Processing may take longer during public holidays, promotional periods or high-volume sales.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We will try to assist, but we cannot guarantee changes or cancellations once the order has entered processing or has been dispatched.

What happens if my parcel is lost or damaged?

Contact us with your order number and supporting photos where applicable. We will review the issue and work with the courier. Once confirmed, we may arrange a replacement or refund depending on the circumstances and stock availability.

Can I return a product if I change my mind?

Eligible unopened and unused items may be returned within 14 days of delivery after receiving approval from us.

For hygiene reasons, opened or used skincare, cosmetics, personal-care and oral-care products cannot be returned for change of mind.

What if I receive a faulty or incorrect product?

Please contact us with your order number and clear photos. We will review the issue and arrange an appropriate solution.

Your rights under the Australian Consumer Law are not affected.

How long do refunds take?

Once approved, refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days to appear.

Are your products stocked in Australia?

Yes. Our available inventory is stocked in Australia and dispatched locally.

How do I contact customer service?

Email us at sales@asiangold.com.au. Please include your order number when asking about an existing order.

We aim to respond within 1–2 business days.

Do you offer promotions or discount codes?

Promotions may be offered from time to time. Follow our social media pages or subscribe to our email updates for new arrivals and exclusive offers.

Unless otherwise stated, discount codes and promotions cannot be combined.